The Challenge
Paveley HR partnered with AIMAI to streamline the creation of tailored HR policy documents using a bespoke AI-powered workflow. Designed to match the tone, structure, and compliance of existing documents, the new system dramatically reduced time spent on repetitive work—unlocking greater scalability while preserving Paveley HR’s personal touch.
Project Goals
- Reduce policy creation time without compromising quality or accuracy
- Preserve Sarah’s professional tone and formatting across all documents
- Automate repetitive tasks and standardise key templates
- Enhance client experience with faster delivery and consistent output
- Lay the groundwork for scalable AI-powered workflows across other business areas
The Approach
A Growing Consultancy with a Personal Touch — Meet Paveley HR
Paveley HR is a Yorkshire-based HR consultancy led by founder Sarah Paveley. Known for its practical, down-to-earth approach, the business provides tailored HR support to SMEs across the UK, helping employers navigate everything from contracts and compliance to culture and change. With a growing client base and a reputation for clarity and consistency, Paveley HR was looking for a way to scale its service delivery without compromising the personal touch that sets it apart.
Too Much Work, Too Few Hands: The Hidden Cost of Manual Policy Writing
As demand for HR support grew, so did the time Sarah spent manually creating bespoke policy documents—often repeating similar processes for each client. This was not only time-consuming but also made it difficult to scale without sacrificing quality or overextending capacity.
Paveley HR needed a solution that could:
– Maintain Sarah’s high standards and professional tone
– Reduce the repetitive workload of writing policies from scratch
– Allow for consistent formatting and compliance across documents
– Free up time to focus on higher-value, strategic client work
Methodology
Custom AI, Clear Output: Building the Policy Creator Workflow
We designed and built a bespoke AI-powered Policy Creator Workflow tailored to Paveley HR’s exact needs.
The solution allows Sarah to generate consistent, on-brand policy documents by answering a short series of targeted prompts. The AI then produces a complete, ready-to-use policy draft—mirroring the structure, tone, and compliance standards of Paveley HR’s existing documents.
Key features of the solution include:
– Customisable templates that reflect Sarah’s preferred structure and language
– AI prompting designed to capture the key inputs needed for personalisation
– Built-in controls to ensure legal and professional accuracy
– A user-friendly interface that makes the tool simple to use, even without technical knowledge
Co-Creation in Action: Designing a Tool That Works Like Sarah Does
The project began with a collaborative discovery session to map out Sarah’s current policy creation process. This included reviewing example documents, identifying common inputs and variations, and understanding the tone, compliance requirements, and client expectations that define Paveley HR’s approach.
From there, we:
– Scoped and structured the AI workflow based on real use cases
– Developed and configured two policy templates as a working prototype
– Held an in-person working session with Sarah to test, refine, and validate the tool
– Built in flexibility to allow the tool to be scaled easily for 30+ future policies
Results and Impact
80% Faster, 100% Aligned: What the Workflow Delivered
The first phase of the Policy Creator Workflow project delivered a fully functional tool that has already transformed how Paveley HR creates policy documents.
Key outcomes include:
– Up to 80% reduction in time spent creating each policy
– Consistent, professional output that aligns with Paveley HR’s brand and compliance standards
– Greater scalability—Sarah can now take on more clients without increasing admin workload
– Enhanced client experience, with faster turnaround times and reliable formatting across all documents
– A solid foundation for additional AI-powered workflows, including policy updating, reviewing, and automated discovery meetings
Testimonial
“Working with Jonathan has been a game changer. The Policy Creator Workflow has already saved me hours of time, and the quality of output is spot on. I’m really excited to keep building on this foundation.”
— Sarah Paveley, Founder, Paveley HR
Conclusion
The collaboration between AIMAI and Paveley HR demonstrates more than just the success of a technical solution—it highlights the quiet transformation underway in how modern businesses operate.
The Policy Creator Workflow isn’t a complex system imposed from above; it’s a practical, intuitive tool that fits seamlessly into Sarah’s natural way of working. It empowers—not by replacing expertise, but by freeing it up. This is the kind of adoption we’re seeing succeed most: not top-down digital transformation, but real usefulness at the frontline, where time and clarity matter most.
By designing the tool to deliver immediate personal value, adoption became effortless—and the business benefit followed naturally. It’s a clear example of how AI works best when it starts with the user, not the organisation.
But with this growing capability comes a new responsibility: alignment. As Sarah looks to roll out additional workflows, the opportunity lies not just in automation, but in maintaining the cohesion and clarity that Paveley HR is known for.
In a landscape where smarter tools are everywhere, the winners will be the businesses that stay connected—where empowered individuals work with shared direction, not in isolation.
Want to explore how an AI-powered solution could help you save time, scale your services, and stay aligned? Let’s talk.
